Returns Policy

BIG Boots UK Returns Policy

Request a Return or Refund

If your boots or workwear aren't quite right, we're happy to help you return them.

To keep our prices competitive and our express postage free for items over £110, we're now asking customers to arrange and cover the cost of return postage. As a small, husband-and-wife business, this is the honest trade-off that lets us keep the rest of your experience with us fast, fair and affordable - and we're grateful for your understanding.

Here's how to return an item:

Download and fill in our returns form here and pop it in the box with your items.

Bag your parcel up (please use a satchel or outer bag — see the note below), and send it back to us using a tracked service of your choice from your local post office or courier. We'd always recommend tracked postage, as we can't take responsibility for parcels that don't reach us.

Address to return is 

BIG Safety Ltd C/O FA Logistics 
Sopwith 90
Sopwith Way
Daventry 
NN11 8PB

Please note: Boots and workwear must be in original, unworn condition with all tags attached and the box intact. Please don't tape directly onto the shoe box — tape rips the box, and sadly we can't refund or exchange items returned in damaged boxes.

For any refund enquiries, email us at ryan@bigboots.co.uk with your order number and contact details.

Once your parcel arrives and we've checked the goods over, we'll issue your refund within 10–14 business days. That timeline is down to the banks, not us — they're slow to process refunds, and always have been. We've never once failed to refund a customer; we only ever hold funds if the conditions above haven't been met.

Wrong Size? No Worries.

We want your boots and clothing to fit comfortably and give you the protection you deserve.

The quickest way to get the right size is simply to order the size you need and return the original for a refund — this can save up to 10 days versus waiting on a formal exchange.

If you'd prefer a straight exchange, download the returns form and send it back with the item you no longer need. Return postage for exchanges is the customer's responsibility. Once we've received the item and confirmed it's in resellable condition, we'll send your new size out to you — postage on the replacement is on us.

All items must be returned in their original packaging, in resellable condition with tags attached, within 30 days of purchase.

Faulty or Incorrect Items

If we've sent you the wrong item, or something arrives faulty or damaged, that's on us — contact us at ryan@bigboots.co.uk and we'll cover the cost of the return and put it right straight away. Your legal rights are not affected by this policy.

Please note we only offer 1 FREE exchange. All other exchanges after will be charged at £4.50 

However, if you rather wait for the exchange, please download this form and send it back with the item you no longer require via the link below. 

All items must be in their original packaging and in resellable condition with tags attached to the boots and must be returned within 30 days of purchase. 

Once we have received the goods and determine that they are in a resellable condition, we will send you out the size you require at no extra cost!