Returns Policy

Big Boots UK Returns Policy - 

If you would like to return any of your items, please click here to start the process - 

https://www.bigboots.co.uk/a/returns

After you notify us, please arrange to return the item within 14 days. We offer free returns if you follow the process in the link. 

Return postage will be at the customers expense and all items must be in their original packaging.  

Once we have received the goods and determine that they are in a resellable condition, we will issue a refund within 7 business days. 

Please include a note in your return package with your name and order number. 

 

Wrong Size? No Worries.

We want your boots or clothing to fit comfortably and provide you with the protection and comfort you deserve.

If you would like to exchange for a different size, please notify Big Boots via email within 30 days of purchase date.

After you notify us, please post your item back to us (unfortunately you will have to foot the bill for this) and remember, all items must be in their original packaging and in resellable condition.  

Once we have received the goods and determine that they are in a resellable condition, we will send you out the size you require at no extra cost!

 Please see the product pages for the 30 day comfort guarantee and the 6 month warranty terms and conditions.