Returns and Postage

Free Postage

Your order will be posted the following day after your order is placed.

Please allow 2-3 business days for delivery and allowing 1 day for dispatch. Free postage applies to all of the UK where Royal Mail 48 is selected at checkout. We can ship with DHL24 for a fee of £4.99. 

We will always endeavour to get your boots out to you as quickly as possible. We do our best to provide our customers with an accurate estimate of delivery, however unfortunately we cannot guarantee this. Once a parcel has been dispatched it is out of our control, and we rely on the courier.

**Please note - Due to the current pandemic, delivery time scales can vary and in some cases orders may be delayed. We will always try to make sure your orders arrive as soon as possible however please understand once it's with the courier, it's out of our hands. 

Please contact us if you have any questions. 

Returns

If you would like to return your Steel Blue boots, you must notify Big Boots via email within 14 days of purchase date. After you notify us, please arrange to return the item within 14 days. Return postage will be at the customers expense and all items must be in their original packaging. 

 

Once we have received the goods and determine that they are in a resellable condition, we will issue a refund within 7 business days. 

Wrong Size? No Worries.

We want your boots to fit comfortably and provide you with the protection you need. If you would like to exchange for a different size, please notify Big Boots via email within 30 days of purchase date. After you notify us, please post your boots back to us (unfortunately you will have to foot the bill for this) and remember, all items must be in their original packaging and in resellable condition. 

 

Once we have received the goods and determine that they are in a resellable condition, we will send you out the size you require at no extra cost! 

Got a Question?

We want to help in any way we can. If you have any questions about our products or policies, please contact us at ryan@bigboots.co.uk

About Us

Postage and Returns

Contact

Location - United Kingdom

​Big Safety Ltd T/A Big Boots UK

Company Registration - 13287467​​